K111 FAQ – All Your Questions Answered in One Place

You must be at least 18 years of age — this is a mandatory requirement. You will need to confirm that you are 18+ during registration, and your age may be verified at the KYC stage.

No. Under k111's terms, each mobile number is allowed only one account permitted. Any attempt to create multiple accounts will result in all accounts being closed and balances may be forfeited.

KYC (Know Your Customer) is an identity verification process. k111 may require KYC verification before large withdrawals or to ensure account security. Typically, a copy of your National ID (NID) or passport is required. This helps keep your account safe and secure.

You can update certain details such as your email and password on your own. To change your registered name or mobile number, contact our support team — KYC verification will be required. We recommend registering with accurate information from the start.

If you register using a friend's referral code, both you and your friend will receive a special referral bonus. Simply enter the code in the referral code field during registration. The bonus will be credited automatically to both accounts.

To close your account, please contact our support team. Make sure to withdraw your balance before closing. As part of responsible gaming, you may also opt for self-exclusion — this is Responsible Gaming See the page for full details.

Log in to k111 → Wallet → Deposit → Select bKash. Enter the amount and send the payment to k111's bKash number. Submit the transaction ID and confirm. Funds are typically credited to your wallet within 5–15 minutes.

• Minimum deposit: ৳100
• Maximum single deposit: ৳50,000

Yes, k111 also supports deposits via Nagad and Rocket. The process is the same as bKash. Go to Wallet → Deposit, select Nagad or Rocket, complete the payment, and submit your transaction ID.

Withdrawals on k111 are processed very quickly. In most cases, funds reach your mobile banking account within 5–30 minutes of submitting a withdrawal request. During peak hours or for larger amounts, it may take up to 2 hours. Requests made between 12:00 AM and 6:00 AM may take slightly longer.

Minimum withdrawal amount at k111 200 BDT. The maximum single withdrawal is ৳1,00,000. You may withdraw multiple times per day. Wagering requirements must be met before any bonus balance can be withdrawn.

First, wait 15–30 minutes. If the funds still haven't arrived, go to the Deposit section and confirm that the transaction ID was submitted correctly. If the issue persists, contact Live Chat and share your bKash/Nagad transaction ID.

Common reasons for a withdrawal being rejected include:

• Bonus wagering requirement not yet fulfilled
• KYC verification not completed
• Multiple account suspicion
• Incorrect banking details provided

Contact support to find out why.

k111 currently supports deposits via bKash, Nagad, and Rocket. Bank transfer and credit card options are coming soon. The support team will notify you whenever a new payment method is added.

k111 does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. These fees are beyond k111's control.

Once you make your first deposit after registering at k111, the welcome bonus will be automatically credited to your bonus wallet — no promo code required. To learn more about the bonus amount and terms, Promotions Page View.

The Wagering Requirement is the amount you must bet before withdrawing bonus funds. For example, a 20x wagering requirement on a ৳100 bonus means you need to place ৳2,000 in total bets. You can track your progress in the Bonus Wallet.

Simply log in to k111 every day to automatically earn your daily login bonus. Logging in on consecutive days increases the bonus amount. Log in for 7 days in a row to claim a special weekly reward. Missing a day will reset your streak.

k111's cashback offers are typically credited on a weekly or monthly basis. If your losses reach a certain threshold, a percentage is returned to you as cashback. To view the current cashback offer, Promotions Page View.

Bonus validity varies by type. Welcome bonuses are typically valid for 30 days, daily bonus validity 24 Hours. If the wagering requirements are not met within the validity period, the bonus will be forfeited. You can check the expiry in your bonus wallet.

Free spins will appear in your bonus wallet once credited. Navigate to the designated slots game and activate your free spins. Any winnings from free spins will be added to your bonus balance and can be withdrawn after meeting the wagering requirements.

Promo codes can be redeemed during registration or via the Promotions page. Go to Profile → Bonus → Promo Code section and enter your code. A valid code will be applied instantly. Always obtain promo codes from k111's official channels.

k111 offers more than 1,000 games, including:

• Live Casino: Live Blackjack, Roulette, Baccarat, Poker
• Slot Games: 500+ different slot machines
• Sports Betting: cricket, football, tennis, and 30+ more sports
• Lottery: A variety of lottery games
• Jackpot: Million-BDT Progressive Jackpot

at k111 in the Betting section Go to Sports Betting and select cricket. You'll see ongoing and upcoming matches. Click on the match you want, choose your betting market, enter your stake, and confirm your bet. With Live Betting, you can also place bets on matches already in progress.

Yes, k111's Live Casino features real human dealers who run the games via live video streaming. You can also interact with the dealer through live chat. It truly replicates the feel of a real casino experience.

k111's in the Jackpot section Go to any jackpot slot and start playing. A portion of every bet contributes to the jackpot pool. The jackpot can be triggered randomly on any spin — larger bets improve your odds of winning, though there are no guarantees.

Minimum bet amounts vary by game. Typically, slots start from 1–10 BDT, Live Casino games from 10–50 BDT, and Sports Betting from 20 BDT. The minimum and maximum bet for each game is displayed within the game interface.

If your connection drops, you'll be able to see the game result once you reconnect. Live games continue to run server-side. Any bets already placed in Sports Betting remain valid. If you experience any issues, please contact support.

in the Lottery section Go to the lottery section, select your preferred lottery, and purchase a ticket. The price and prize details for each ticket are displayed upfront. Once the draw takes place, the results will be sent directly to your account.

Go to Profile → Responsible Gaming to set deposit limits, session time, and betting limits. For more details, visit our Responsible Gaming visit the page. Your mental well-being is our top priority.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number, verify the OTP, and set a new password. The entire process takes just 2–3 minutes.

Go to Profile → Security Settings → Enable Two-Factor Authentication. You can use mobile OTP or an authenticator app. Once 2FA is active, you'll need to verify via OTP every time you log in — this significantly improves your account security.

Change your password immediately. Notify us via live chat or at support@k111.ws. Our support team will temporarily lock the account and begin an investigation. Check your login history under the Login Sessions section for any unrecognized devices.

Yes, k111 takes the security of your information extremely seriously. SSL encryption, secure servers, and a strict privacy policy are all in place. Your data is never sold or shared with third parties. For more details, Privacy Policy Read.

Always use the official URL k111.ws Always log in from the official site. Make sure the URL shows https:// and a padlock icon. k111 will never ask for your password via message or phone call. Do not click on unknown links. If you notice anything suspicious, contact support immediately.

Go to Profile → Security → Active Sessions and click the "Log out of all devices" button. This will instantly terminate all active sessions across every device. Use this option if you notice any unrecognized devices.

k111 Mobile App from the App page Download it now — available for both Android and iOS, completely free. If you can't find it on the Google Play Store or Apple App Store, download the APK directly from the website.

The k111 app works on Android 6.0 and above. For iOS, you'll need iOS 12 or later. At least 2GB of RAM is recommended for smooth performance. On older devices, k111 can also be accessed through a mobile browser.

Yes, you'll receive push notifications on the k111 app. Instant alerts are sent for bonuses, jackpot updates, deposit and withdrawal confirmations, and promotional offers. You can enable or disable specific notifications in your notification settings.

You'll be notified automatically when a new update is available upon opening the app. Tap the "Update Now" button to proceed. If auto-update is enabled, the app will update on its own when your phone is connected to WiFi. We recommend always using the latest version.

Start by closing the app and reopening it. If the issue persists, restart your phone. Try clearing the app cache (Settings → Apps → k111 → Clear Cache). If the problem continues, uninstall and reinstall the app. For further assistance, contact support with the details.

The app and website offer the same games and features. However, the app also gives you push notifications, touch login, and faster overall performance. App users occasionally receive exclusive app-only offers as well.