Mental Well-being & Safe Play

Play Responsibly — Build Healthy & Safe Gaming Habits at k111

K111 believes gaming should be purely for entertainment. Our responsible gaming programme helps you play within healthy boundaries and enjoy life to the fullest. Your mental well-being is our highest priority.

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Need immediate help?
If you feel gaming is affecting your life, don't wait — reach out to us now. Our support team is available 24/7 and ready to help.
Live Chat support@k111.ws

When does gaming become a problem?

Stay Informed — Learn & Be Aware

Online gaming or betting isn't a problem in itself. Millions of people across Bangladesh enjoy playing on k111 every day as a healthy form of entertainment. The concern arises when gaming shifts from a habit into an addiction.

Problem gambling is a condition where someone bets beyond their financial means, hides their gambling from family and friends, or keeps wagering more in an attempt to recover losses. k111 is actively committed to identifying and preventing this kind of situation.

Remember, responsible gaming means setting a clear budget, playing within a set time frame, and keeping entertainment as your primary goal. k111 provides a range of powerful tools to help you stay within those limits.

Knowing the warning signs is important

1
Playing beyond your budget
Betting beyond your means or gambling with money set aside for savings.
2
Chasing losses
Chasing losses by placing bigger bets to win back what you've lost — this is a dangerous cycle.
3
Hiding It from Family & Friends
Hiding the amount of time or money spent on gaming from family and friends.
4
Neglecting daily responsibilities
Prioritising gaming over work, studies, or family responsibilities.
5
Gambling with borrowed money
Borrowing money from others or using a credit card to fund gaming.
6
Emotional Distress
Feeling restless, irritable, or moody when unable to play.

Assess Yourself

Answer the following questions honestly — this will help you better understand your gaming habits

Check all statements that apply to you:

✅ You're in good shape!
Your answers suggest you are gaming responsibly. That's great to hear. Even so, always keep your limits in mind and treat gaming as entertainment.
⚠️ Stay alert!
Your answers are showing some warning signs. Now is the time to set deposit limits and cut back on your gaming time. Please reach out to our support team.
🚨 Get Help Now!
Your answers suggest that gaming is having a significant impact on your life. Please reach out to our support team right away or activate Self-Exclusion. Your well-being comes first.

K111's Responsible Gaming Tools

K111 offers these powerful tools to help you stay in control of your gaming experience

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing it requires a 24-hour waiting period.

Find it in App Settings
Session Time Limit

Set a daily limit on how many hours you want to play. Once the time is up, k111 will notify you and your session will end automatically. Take control and stop wasting time.

In Profile Settings
Cooling-Off Period

If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, you won't be able to log in. Give yourself the space to step back and think clearly.

Submit a Support Request
Self-Exclusion

Activate self-exclusion for a period of 6 months to 5 years. During this time, your account will be completely inaccessible. It's the strictest measure available — and the most effective.

Contact Support
Setting Betting Limits

Set your own maximum amount per bet to reduce the risk of large single-bet losses. Lowering the limit takes effect immediately; increasing it is subject to a 72-hour delay.

In App Settings
Activity Report

View a detailed report of your gaming history, spending, and winnings each week or month. Understanding your own patterns helps you make more responsible decisions.

In the Wallet Section
Monthly Gaming Budget Calculator

What is the maximum percentage of your monthly income you should spend on gaming?

5%
Experts recommend spending no more than 5% of your monthly entertainment budget on gaming
1%5%10%15%20%
This is a healthy amount. Gaming is entertainment, not an investment.

How do I set limits?

Using k111's responsible gaming tools is simple and straightforward. Set your protection limits in just a few easy steps:

1
Go to Profile
Log in to the k111 app and tap the profile icon in the top-right corner.
2
Open the Responsible Gaming Section
Go to the "Responsible Gaming" option in your profile menu.
3
Choose Your Preferred Limit
Choose from deposit limits, session time limits, or betting limits — whatever works best for you.
4
Set a Limit by Amount or Time
Enter the limit amount or duration according to your preference.
5
Confirm
Click the Confirm button. Your limit will be activated instantly.
Core Principles of Responsible Gaming

Tips for Healthy Gaming Habits

  • Only use money for gaming that you can afford to lose without it affecting your everyday life.
  • Set a time limit before each session and stick to it.
  • Never place bets out of frustration or anger after a loss.
  • See a win as good fortune, not a source of income.
  • Take regular breaks — at least 10 minutes of rest every hour.
  • Never game under the influence of alcohol or any other substance.
  • Don't use gaming as a way to cope with stress.
Keep in mind: Aim to win, but keep the fun as your main goal. On days when it's not enjoyable, it's perfectly fine to step away.
The Role of Family

Seek Support from Loved Ones

Family and friends are often the first to notice signs of problem gaming. If someone close to you raises a concern, listen carefully — they're not your enemy, they're on your side.

  • Have an open conversation with your family about your gaming budget.
  • Let someone you trust monitor your account.
  • Seek professional counselling if needed.

K111's Commitment to Responsible Gaming

K111 doesn't just talk about responsible gaming — we make it our top priority in everything we do

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18+ Verification
No access is granted without age verification.
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Instant Limits
Reducing a limit always takes effect immediately.
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Transparent Reports
Your full gaming history is always available to view.
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24/7 Support
Always here to help, whenever you need it.
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No pressure
We never push or encourage you to bet beyond your means.
❤️
Health First
Your mental health is our top priority.

Responsible Gaming FAQ

Simple Answers to the Most Frequently Asked Questions

No — your balance is fully protected during self-exclusion. Once the exclusion period ends, you can withdraw your full balance. However, no deposits or gameplay are permitted while the exclusion is active.

Yes, you can. However, increasing a limit isn't immediate — there is a mandatory waiting period for your safety. Typically, a limit increase takes effect after 24 hours to 7 days. This delay is intentional, to prevent impulsive decisions made in the heat of the moment.

During a cooling-off period, login and gaming access are suspended — but withdrawals are generally still available. Your balance remains completely safe. If you experience any issues with withdrawals, contact our support team directly.

Direct family control features are currently under development. However, if a family member believes their loved one is struggling with problem gaming, they're welcome to contact our support team directly — we'll provide the appropriate assistance.

Start by reaching out to k111's support team at support@k111.ws or via live chat. We can help you set up self-exclusion and connect you with professional assistance. Remember — asking for help is not a sign of weakness; it takes real courage.

Responsible Gaming, Enjoyable Experience

Fun Gaming, Healthy Limits — Join k111

Gaming at k111 is about more than chasing wins — it's entertainment, excitement, and self-control all in one. Use our responsible gaming tools, know your limits, and enjoy every moment.

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Need Help?

If you or someone you know is struggling with a gaming problem, reach out to us right away. We're here to help — no judgment, no pressure.

support@k111.ws
Live Chat — Available 24/7
All conversations are strictly confidential
18+ only. Gaming is for entertainment, not income. Only play with money you can afford to lose. Terms & Conditions | Privacy Policy
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