Section 01
Introduction & Scope of the Privacy Policy
K111 (k111.ws) is one of Bangladesh's most trusted online gaming platforms. We believe that our members' personal information is among their most valuable assets. That is why k111 has placed data protection at the heart of its business from day one.
This Privacy Policy applies to the k111 website, mobile app (Android and iOS), and all of our services. By using k111, you agree to this Privacy Policy. Please read it carefully before using the platform.
K111 adheres to international data protection standards and is committed to respecting members' privacy. Our policy is transparent, straightforward, and always aligned with your best interests.
Our commitment: k111 never sells your personal information to third parties. This is a core principle we stand by.
Section 02
What types of information we collect
K111 only collects the information necessary to provide you with our services. Collecting unnecessary data goes against our policy. Below is a detailed breakdown of what we collect and why:
📋 Identity & Contact Information
- Name, mobile number, and email address provided at the time of registration.
- National ID or passport details for KYC verification (where applicable).
- Date of birth (for age verification).
💳 Financial Information
- Transaction history for deposits and withdrawals.
- Payment method details (only the last digits of your bKash/Nagad number).
- Bank or mobile banking account details (not stored in full).
🖥️ Technical Information
- Device type, operating system, and browser information.
- IP address & approximate location.
- Platform activity logs (login times, pages visited, etc.).
Identity information
Financial data
Device Information
Location Data
Activity Logs
KYC Documents
Section 03
How we collect information
K111 collects information through the following methods:
- Information Provided Directly by You: Information you provide via registration forms, KYC forms, support chat, or any other means.
- Automatically Collected: Certain information is collected automatically when you use our platform, through cookies, log files, and tracking technologies.
- From third parties: Limited information may be received from payment providers (bKash, Nagad), identity verification services, and fraud prevention services.
Transparency: k111 never collects your information without your knowledge or consent. Every piece of data we collect has a clear and specific purpose.
Section 04
Purpose of data use
K111 uses your information for the following purposes — and these purposes only:
| Purpose |
What Information Is Used |
Legal Basis |
| Account Creation & Management |
Name, mobile, email |
Contractual Requirements |
| Payment processing |
Financial Information, Identity Information |
Contractual Requirements |
| Age & Identity Verification |
Date of birth, KYC documents |
Legal Obligation |
| Fraud Prevention |
IP, device information, transaction history |
Legitimate Interest |
| Customer Support Services |
Contact Information, Chat History |
Contractual Requirements |
| Sending Personalized Offers |
Gaming preferences & activity history |
Consent |
| Ensuring security & compliance |
All Relevant Information |
Legal Obligation |
Section 05
Data Sharing & Third-Party Policy
K111 will never share your personal information Never Sold And we do not share it with third parties except in the following limited circumstances:
- Payment Providers: Solely to process transactions with payment providers such as bKash, Nagad, and Rocket.
- Identity Verification Services: With authorized agencies to complete the KYC process.
- Law Enforcement Agencies: In compliance with a legal requirement or court order.
- Fraud prevention services: For the investigation of suspicious activity.
- Technology partners: With parties who support platform operations, under strict confidentiality agreements.
Important: All third parties working with k111 are required to uphold the same standard of privacy policy. We take full responsibility for the protection of our members' information at all times.
Section 06
Cookies & Tracking Technologies
K111 uses cookies and similar technologies to enhance your experience. Below is an overview of the cookies we use:
Session Cookies
Essential
Used to maintain your login session and ensure security. This is essential for the platform to function properly.
Preference cookies
Essential
To remember your language, theme, and other preferences — keeping your experience seamless on future visits.
Analytics Cookies
Analytics
To analyze platform usage patterns and improve our services. This data is used in aggregated and anonymized form.
Performance Cookies
Performance
Helps identify platform loading speeds and technical issues.
Security Cookies
Essential
Protects against fraud, CSRF attacks, and unauthorized access.
You Are in Control: You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.
Section 07
Data Retention Period
K111 does not store your data indefinitely. Each type of information has a defined retention period:
- Account Information: Up to 5 years after account closure (as required by law).
- Transaction Records: 7 years (in compliance with financial regulations).
- KYC Documents: 5 years (after account closure).
- Log & Technical Data: Up to 12 months.
- Marketing data: Immediately upon withdrawal of consent.
- Support Chat History: 3 years.
Data Deletion Request: You may also request deletion of your data before the retention period expires. Unless a legal obligation applies, this will be carried out within 30 days.
Section 08
Your Privacy Rights
As a k111 user, you have full rights over your own data. Your rights are outlined below:
Right to Know
You have the right to know what information we are collecting and storing about you.
Right to Rectification
You have the right to request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain circumstances, you may request the deletion of your data.
Data portability
You may request a copy of your data and have it transferred elsewhere.
Right to Object
You have the right to object to the processing of your data for specific purposes.
Right to Restriction
Under certain circumstances, you may request that the processing of your data be restricted.
How to exercise your rights: To exercise any of your rights, email us at support@k111.ws or reach out via live chat. We commit to responding within 30 days.
Section 09
Child & Minor Protection
K111 is strictly an adults-only platform. We do not knowingly collect any information from anyone under the age of 18.
- Age verification is mandatory during registration — no one under 18 may register.
- If anyone registers using a false age and this is subsequently proven, their account will be closed immediately.
- If you become aware that your child is using k111, please contact us immediately.
To Parents: Use parental control software to keep your children away from online gaming.
Section 10
Changes to the Privacy Policy
K111 may update this Privacy Policy to keep pace with technological and business changes. When changes are made:
- At least At least 14 days in advance Members will be notified.
- For minor updates, this page will be revised with a new effective date.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Tip: Keep push notifications enabled on the k111 app to receive instant updates on any policy changes.
Section 11
Contact & Complaints
For any privacy-related questions, concerns, or complaints, please get in touch with us:
Privacy Department Email
privacy@k111.ws
General Support
support@k111.ws
Live Chat Support
Available 24/7 – on the app or website
Upon receiving a complaint, 72 business hours we aim to provide an initial response.